Information about this website and who we are
At remortgages.com we are committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will manage the information we require, how we store it, how we use it, what we do with it and your rights.
remortgages.com is a trading style of Engaged Solutions Limited. who are authorised and regulated by the Financial Conduct Authority.
Registered Address: Sanctum House Unit 9 Hayfield Business Park, Field Lane, Auckley, South Yorkshire, DN9 3FL,
This privacy policy falls under the General Data Protection Regulation (GDPR) and explains how we use any personal information we collect about you when you use this website.
Topics:
What information do we collect about you?
How will we use the information about you?
Marketing Access to your information and correction
Cookies Other websites
Changes to our privacy policy
How to contact us
What information do we collect about you?
We collect information about you to process your application, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.
If you agree, we shall pass on your personal information to our partners to offer you products or services you have specifically enquired about. Engaged Solutions Ltd also believe you should be fully informed about the organisations we may share your data with and have the opportunity to look at how they may handle your information. We have therefore provided links for all the organisations we use. If you wish to view their Privacy Policy, please follow the links below
Our Partners
To ensure your application is dealt with by an industry specialist we have partnered with.
Fluent Mortgages– Privacy Policy
Marketing
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Engaged Solutions Limited.
If you no longer wish to be contacted for marketing purposes, please click here.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at our listed address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you wish to remove your details completely, please click here.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Live Chat
This website uses tawk.to, a live chat solution provided by tawk.to Ltd. Tawk.to uses cookies to help us identify and track visitors. All communication between us and our visitors in this chat is over 128bit Secure Socket Layer, and all data is housed on encrypted servers. The chat log may be saved with your personal profile for the purpose of providing excellent customer service. You can access Tawk.to’s Privacy Policy by clicking here, for Tawk.to’s Data Protection Policy please click here.
Your financial data
Any Financial Data we take from you will only be temporarily stored and will be deleted once any financial transactions have been completed.
IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This statistical data about our users browsing actions and patterns does not identify any individuals.
This information may help us to improve our site and to deliver a better and more personalised service.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you: contactus@remortgages.com or write to us at our listed address.
We aim to resolve complaints as quickly as possible and to your complete satisfaction. If, for whatever reason, you are unhappy with the response from us please get in touch directly with the person handling your complaint. They will then agree on the next steps with you.
Independent Review of your Complaint
If you remain dissatisfied, you can request a free independent review from the Finance Ombudsman Service. They can be contacted;
By Post: The Financial Ombudsman Service Exchange Tower, Harbour Exchange, London, E14 9SR
By phone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform:http://ec.europa.eu/
We have no responsibility for the service provided by our partners, if you have any complaints, please visit their websites.